This Privacy Policy describes how [Aigent Pros, LLC] ("Company," "we," "our," or "us") collects, uses, discloses, and safeguards personal information in connection with our websites, products, and services (the "Services").
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use.
1. Information We Collect
We may collect the following categories of information:
Information You Provide: Name, email address, phone number, billing details, account credentials, customer support messages, and any other information you voluntarily submit.
Customer Data: Content, files, prompts, instructions, or materials that you or your authorized users upload or input into the Services.
Usage Data: Information about how you access and use our Services, such as device information, browser type, IP address, operating system, referring/exit pages, clickstream data, and interactions with features.
Communications: Records of your communications with us, including SMS, email, chat, or phone.
Cookies & Tracking: We use cookies, pixels, and similar technologies to recognize your browser or device, learn more about your interests, and provide features and services.
2. How We Use Information
We use the information we collect for purposes including:
Providing, maintaining, and improving our Services.
Personalizing your experience and delivering content tailored to your interests.
Processing transactions, billing, and account management.
Communicating with you about updates, support, and administrative matters.
Sending marketing communications (where permitted by law and subject to your preferences).
Monitoring and analyzing trends, usage, and activities.
Detecting, preventing, and addressing fraud, abuse, security risks, and technical issues.
Complying with legal obligations.
3. How We Share Information
We do not sell personal information. We may share information as follows:
With Service Providers: Vendors and partners who perform services on our behalf, such as hosting, payment processing, analytics, and communication.
With Integrations: Third-party services you connect to our Services, subject to their policies.
For Legal Reasons: If required by law, regulation, legal process, or governmental request, or to enforce our agreements, protect rights, property, or safety.
In Business Transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred.
With Consent: When you direct us to share or otherwise consent.
4. SMS & Communications
By providing your phone number, you consent to receive SMS messages, alerts, and notifications related to your use of the Services. Message and data rates may apply. You may opt out of marketing messages at any time by following the instructions in the message. Service-related communications may still be required.
5. Data Retention
We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, or as otherwise permitted by law. We may anonymize or aggregate data for analytics and product improvement.
6. Your Rights & Choices
Depending on your location, you may have certain rights under applicable privacy laws:
Access, correct, or delete personal information.
Object to or restrict processing.
Withdraw consent (where processing is based on consent).
Receive a copy of your data in portable format.
Opt out of marketing communications.
To exercise rights, contact us at [email protected]. We may require verification of your identity.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is completely secure. You are responsible for using the Services appropriately and protecting your credentials.
8. International Transfers
If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries where we or our providers operate. These locations may have data protection laws that differ from those in your country. We take steps to ensure appropriate safeguards are in place.
9. Children’s Privacy
Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.
10. Third-Party Links & Services
The Services may include links to third-party websites, apps, or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you (e.g., by posting in the Services or by email). The updated policy will be effective on the date indicated.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Aigent Pros, LLC
2791 Richmond AVE
Staten Island NY 10314
Email: [email protected]
Phone: 929-429-2939
